Refund and Digital Delivery Policy

This policy applies to downloadable digital products purchased directly through the Nurture & Thrive Holistic Health and Wellness website, operated by Flavors of Tea, LLC, doing business as Nurture & Thrive Holistic Health and Wellness. In this policy, we, us, and our refer to Flavors of Tea, LLC.

Digital downloads are final sale and non-refundable once downloaded or accessed, subject to the exceptions below and applicable law.

If you have not downloaded or accessed your purchase and need assistance, contact us so we can review your circumstances. This policy does not offer a general satisfaction or change-of-mind refund guarantee.

The relevant product page describes the materials, file formats, and any access conditions included with your purchase. A digital download does not include a physical shipment.

You need a compatible device and software to use downloaded files. Where a product includes printable or fillable PDFs, printable files can be printed for your own use, and fillable files require PDF software that supports completing and saving form fields. Some browser and mobile previews may not support every fillable feature. Keep a personal backup of your purchased files and saved entries.

Your purchase is for personal use, as described in our Terms of Use. It does not permit redistribution or shared program access.

Downloads become available through the website’s purchase and account-access process after payment confirmation. Payment processing or temporary technical issues may delay availability.

An account is not required to begin checkout. Follow the instructions after purchase to download your resources and establish secure account access if you wish to recover eligible purchases later.

Eligible purchased resources can be downloaded again through My Digital Resources in your dashboard. Keep your purchase email and secure account-access links private.

If a resource does not appear or a download fails, contact support. Do not purchase the same item again just to resolve an access problem.

Contact us within 14 calendar days of purchase if you believe you made a duplicate purchase, received a technically defective file, or experienced another purchase or delivery issue.

A duplicate purchase means an unintended additional purchase of the same product for the same person. Different file formats or editions included in a single product purchase are not duplicate purchases.

We may request reasonable information to verify the issue, such as purchase references, the affected filename, your PDF reader, or the wording of an error. A request does not automatically qualify for a refund.

Depending on the verified issue, we may provide troubleshooting, a replacement file, or a refund. If we cannot resolve a verified defect or delivery failure, we will consider a refund, subject to applicable law.

The 14-day window applies to requests under these voluntary exceptions. It does not limit rights or remedies that applicable law provides.

Email support@nurturethrivewellness.com using the email associated with your purchase, where possible.

Include the product name, approximate purchase date, an order reference if available, and a brief description of the issue. We may ask for additional information needed to locate the purchase and verify your request.

Do not send passwords, secure sign-in links, full payment-card details, or medical records. You do not need to describe your health circumstances to report a purchase or file problem.

Approved refunds are issued to the original payment method. The time before a refund appears depends on the payment provider and your financial institution.

After a full refund, access to the refunded resource through our website and your Nurture & Thrive account is revoked. Other eligible purchases are unaffected. Copies already downloaded are not automatically removed from your device. Your personal-use permission for the fully refunded resource ends upon that full refund, and you must delete those copies and stop using or sharing the resource, subject to applicable law.

We record the digital-download policy acknowledgment and its timestamp with the checkout session. Purchase and technical records may be reviewed to provide support and respond to payment disputes.

A download-request record does not establish that someone opened, read, or completed a resource. Downloading a file does not upload entries you subsequently save in that file to our website.

Our Privacy Policy describes how we handle personal information. We do not ask you to waive rights provided by applicable law or prevent you from contacting your payment provider.

Other digital products, paid programs, corporate licenses, or services may have different delivery and refund terms. Any different terms will be clearly identified before purchase.

Coming-soon and interest-list invitations are not purchases and do not enroll you in a paid program.

This policy does not establish refund or cancellation terms for offerings that are not yet available.

The effective date appears above. When this policy changes, we will update that date and retain the policy version associated with a checkout acknowledgment.

Changes to this policy will not retroactively remove rights or promises that applied to an earlier purchase.